Resume

Accomplished leader, technology & entertainment enthusiast, and consultant. Through my work endeavors, I’ve learned valuable lessons in empowerment, motivation, problem-solving, public speaking, and decision-making that will serve as themes throughout the rest of my career.

Google

ACCOUNT MANAGER, LARGE CUSTOMER SALES

  • Proposed, secured, and implemented over $2,200,000 incremental revenue across 2 Large Customer Sales teams on Google Search, Display, and YouTube Auction media (+53% YoY growth)

  • Created a personalized Data-Driven Attribution pitch for one of Google’s largest online retail clients. The pitch’s win resulted in a 3% uplift in the client’s overall $10,000,000+ portfolio spend. Was asked to present this win on-stage at the client’s Marketing Standup meeting with over 100+ attendees

  • Onboarded 24 external and internal Google Account Managers to effectively integrate them into the Large Customer Sales Organization through session facilitation and teaching necessary product knowledge for role success

  • Created and distributed organization-wide resources to cut down billing process time from 40 hours to <1 hour

Deloitte Consulting

BUSINESS TECHNOLOGY ANALYST

  • Owned the tracking of 150+ issues, risks, decisions, and project dependencies weekly on the largest custom agile program at Deloitte Consulting

  • Identified pain points and enhancement opportunities in order to document requirements in the form of 1,000+ user stories and build out future state process flows

  • Performed scope identification and over 75 client interviews to create process flows of current state systems and finalize product scope

  • Collaborated with India-based team to conduct complexity analysis, prioritization, and categorization of legacy code modules to create a program inventory

Apple

APPLECARE IOS ADVISOR

  • Performed in the top 1% of all AppleCare Advisors by providing world-class technical support for Apple’s products and accessories, from software to hardware, across iOS devices such as iPhone, iPad, iPod, Apple Watch, and iTunes

  • Evaluated and resolved over 2,000 technical issues while de-escalating heightened situations, promoting customer loyalty, and educating customers

  • Trained 25 newly hired Advisors on best practices for exhibiting empathy with customers, providing outstanding support, and executing effective troubleshooting

  • Interfaced with hundreds of prospective candidates at Apple recruiting events to identify the top talent for employment

Lenovo

TABLET & SMART DEVICES GO-TO-MARKET SALES INTERN

  • Managed 30+ SKUs in the Tablet & Smart Device portfolio through Amazon and Walmart databases to provide weekly sell-through, competitive analysis, and recommendation reports

  • Analyzed sell through trends and competitive activity on the Amazon Prime Day promotion to provide recommendations which resulted in a 680% lift in sales week over week

  • Strategized and supported the launch of an emerging augmented reality product in partnership with Disney & Star Wars

  • Presented emerging product portfolio PowerPoints to conferences of 25+ customers

Motorola Mobility

GO-TO-MARKET PRODUCT MANAGEMENT INTERN

  • Liaised between 5 international departments to define, align, and assign responsibilities for emerging product strategic roadmaps

  • Refreshed the change request approval process for global product launches to shorten the work flow by 67%

  • Gathered daily sales insights in order to guide the team’s product logistic decisions in regard to consumer demand

  • Conducted 4 CX studies in order to unlock 12 areas of product improvement and influence product updates

Discover Financial

ACQUISITION MARKETING INTERN

  • Increased cardmember conversion rates from secured to unsecured credit cards through credit educational placements

  • Enhanced the Discover experience through innovating text used to resolve cardmember complaints

Sea Lion Aquatic Park

HEAD GUARD

  • Utilized leadership, commitment, and enthusiasm as head guard of the facility by managing over 130 employees

  • Interacted with patrons to provide customer service assistance and resolve conflicts

Ford Models & Shirley Hamilton

ACTOR & MODEL

  • Negotiated performance contract deals with Coca-Cola, Microsoft, Gatorade, etc. to create effective visual branding

  • Applied communication skills and outgoing personality to book various auditions with Kohl’s, Groupon, Meijer, etc.

University of Illinois Housing

RESIDENT ADVISOR

  • Developed and maintained a positive and inclusive community environment for over 55 residents

  • Planned and implemented monthly programs to promote the learning and academic success of students