Corporate Resume
Accomplished leader, technology & entertainment enthusiast, and consultant. Through my work endeavors, I’ve learned valuable lessons in empowerment, motivation, problem-solving, public speaking, and decision-making that will serve as themes throughout the rest of my career.
Google
ACCOUNT MANAGER, LARGE CUSTOMER SALES
Proposed, secured, and implemented over $2,200,000 incremental revenue across 2 Large Customer Sales teams on Google Search, Display, and YouTube Auction media (+53% YoY growth)
Created a personalized Data-Driven Attribution pitch for one of Google’s largest online retail clients. The pitch’s win resulted in a 3% uplift in the client’s overall $10,000,000+ portfolio spend. Was asked to present this win on-stage at the client’s Marketing Standup meeting with over 100+ attendees
Onboarded 24 external and internal Google Account Managers to effectively integrate them into the Large Customer Sales Organization through session facilitation and teaching necessary product knowledge for role success
Created and distributed organization-wide resources to cut down billing process time from 40 hours to <1 hour
Deloitte Consulting
BUSINESS TECHNOLOGY ANALYST
Owned the tracking of 150+ issues, risks, decisions, and project dependencies weekly on the largest custom agile program at Deloitte Consulting
Identified pain points and enhancement opportunities in order to document requirements in the form of 1,000+ user stories and build out future state process flows
Performed scope identification and over 75 client interviews to create process flows of current state systems and finalize product scope
Collaborated with India-based team to conduct complexity analysis, prioritization, and categorization of legacy code modules to create a program inventory
Apple
APPLECARE IOS ADVISOR
Performed in the top 1% of all AppleCare Advisors by providing world-class technical support for Apple’s products and accessories, from software to hardware, across iOS devices such as iPhone, iPad, iPod, Apple Watch, and iTunes
Evaluated and resolved over 2,000 technical issues while de-escalating heightened situations, promoting customer loyalty, and educating customers
Trained 25 newly hired Advisors on best practices for exhibiting empathy with customers, providing outstanding support, and executing effective troubleshooting
Interfaced with hundreds of prospective candidates at Apple recruiting events to identify the top talent for employment
Lenovo
TABLET & SMART DEVICES GO-TO-MARKET SALES INTERN
Managed 30+ SKUs in the Tablet & Smart Device portfolio through Amazon and Walmart databases to provide weekly sell-through, competitive analysis, and recommendation reports
Analyzed sell through trends and competitive activity on the Amazon Prime Day promotion to provide recommendations which resulted in a 680% lift in sales week over week
Strategized and supported the launch of an emerging augmented reality product in partnership with Disney & Star Wars
Presented emerging product portfolio PowerPoints to conferences of 25+ customers
Motorola Mobility
GO-TO-MARKET PRODUCT MANAGEMENT INTERN
Liaised between 5 international departments to define, align, and assign responsibilities for emerging product strategic roadmaps
Refreshed the change request approval process for global product launches to shorten the work flow by 67%
Gathered daily sales insights in order to guide the team’s product logistic decisions in regard to consumer demand
Conducted 4 CX studies in order to unlock 12 areas of product improvement and influence product updates
Discover Financial
ACQUISITION MARKETING INTERN
Increased cardmember conversion rates from secured to unsecured credit cards through credit educational placements
Enhanced the Discover experience through innovating text used to resolve cardmember complaints
Sea Lion Aquatic Park
HEAD GUARD
Utilized leadership, commitment, and enthusiasm as head guard of the facility by managing over 130 employees
Interacted with patrons to provide customer service assistance and resolve conflicts
Ford Models & Shirley Hamilton
ACTOR & MODEL
Negotiated performance contract deals with Coca-Cola, Microsoft, Gatorade, etc. to create effective visual branding
Applied communication skills and outgoing personality to book various auditions with Kohl’s, Groupon, Meijer, etc.
University of Illinois Housing
RESIDENT ADVISOR
Developed and maintained a positive and inclusive community environment for over 55 residents
Planned and implemented monthly programs to promote the learning and academic success of students