Media & Entertainment Fanatic
Passionate Public Speaker
I love exploring the world of technology and all things media. The intersection of these industries fascinates me, as I continually strive to share and learn knowledge in our dynamic world.
When I'm not being a techie, you can find me doing something active or cooking up a meal with friends.
Let’s get in touch! I'm always down to make new friends, explore career opportunities, and learn about other people's perspectives.
Check out my first TED Talk below!
Business Technology Analyst
Identified pain points and enhancement opportunities in order to document requirements in the form of user stories and build out future state process flows
Performed scope identification and conducted client interviews to create process flows of current state systems and finalize product scope
Collaborated with India-based team to conduct complexity analysis, prioritization, and categorization of legacy code modules to create a program inventory
AppleCare iOS Advisor
Provided world-class technical support for Apple’s products and accessories, from software to hardware, across iOS devices such as iPhone, iPad, iPod, Apple Watch, and iTunes
Evaluated and resolved over 2,000 technical issues while de-escalating heightened situations, promoting customer loyalty, and educating customers
Trained newly hired Advisors on best practices for exhibiting empathy with customers, providing outstanding support, and executing effective troubleshooting
Interfaced with prospective candidates at Apple recruiting events to identify the top talent for employment
Tablet & Smart Devices Go-To-Market Sales Intern
Strategized and supported the launch of an emerging augmented reality product in partnership with Disney & Star Wars
Managed the Tablet & Smart Device portfolio through Amazon and Walmart databases to provide weekly sell-through, competitive analysis, and recommendation reports
Analyzed sell through trends and competitive activity on the Amazon Prime Day promotion to provide recommendations which resulted in a 680% lift in sales week over week
Presented emerging product portfolio PowerPoints to conferences of 25+ customers
Go-To-Market Product Management Intern
Liaised between over 5 international departments to reinvent the approval process of change requests for global product launches
Amended and implemented product development processes to shorten a work flow by 67%+
Acquisition Marketing Intern
Increased cardmember conversion rates from secured to unsecured credit cards through credit educational placements
Enhanced the Discover experience through innovating text used to resolve cardmember complaints
Sea Lion Aquatic Park
Utilized leadership, commitment, and enthusiasm as head guard of the facility by managing over 130 employees
Interacted with patrons to provide customer service assistance and resolve conflicts
Shirley Hamilton, Inc.
Actor & Model
Negotated performance contract deals with Coca-Cola, Microsoft, Gatorade, etc. to create effective visual branding
Applied communication skills and outgoing personality to book various auditions with Kohl’s, Groupon, Meijer, etc.
University of Illinois Housing
Developed and maintained a positive and inclusive community environment for over 55 residents
Planned and implemented monthly programs to promote the learning and academic success of students